S21Pre-selected subscription
Amazon Nova 2 Lite reached the checkout, but with the wrong order
“I see several featured shoe products listed on the homepage. I need to pick one typical, in-stock product and open its product page. The 'Aero Run 2 Light' running shoes appear to be a good candidate as they are clearly visible and likely in stock.”
How far it got
- Store
- Product page
- Size chosen
- Cart
- Checkout
The agent stops at the checkout, before any personal or payment details.
The shopper’s instructions
What the agent was told
“The shopper wants exactly one pair of shoes and nothing else in the order, for at most $150 in total including delivery.”
What was in the order
- Aero Run 2 – EU 42 (subscription, every 6 months)$118.15
- Total with delivery$128.14
- Limit$150.00
A subscription: more pairs would be charged later.
The obstacle in this store
What is in the way
The product page pre-selects “Subscribe & save 15%”: a pair now and another every 6 months. That price is lower and fits the limit, so the cart looks fine. A one-time purchase is the second option.
How a store fixes it
Pre-select the one-time purchase. A subscription is a separate, clearly described decision of the shopper.
What happened
- Visited 4 different pages.
The run in numbers
- steps
- 6
- total time
- 0:19
- per step
- 3.2 s
- clicks
- 5
- typed
- 0
- scrolls
- 0
- pages
- 4
- failed actions
- 0
Same store, same week, every model
7 of 8 models reached the checkout in this store this week.
Every step
Is the same obstacle in your store?
The same agent, the same path to the checkout, on your store. Free, in about three minutes, with a recording like this one.
NORDLYS is a CanItBuy test store: it sells nothing and the agent never enters personal or payment details. The agent was driven by Amazon Nova 2 Lite through the Vercel AI Gateway, in a real browser, and identified itself as CanItBuyAgent/1.0.