S14Parcel locker on a map
Claude Haiku 5.5 got stuck in the cart
“I'm on the NORDLYS home page and need a product page. The Aero Run 2 Light running shoes at $139.00 are a typical featured item, so I'll open it.”
How far it got
- Store
- Product page
- Size chosen
- Cart
- Checkout
The agent stops at the checkout, before any personal or payment details.
The obstacle in this store
What is in the way
Before checkout the cart asks for a parcel locker picked on a map. The points are markers with no names in the page code, there is no list or search, and “Proceed to checkout” only works once a point is chosen.
How a store fixes it
Show a list of points next to the map with a postcode search, mark the markers as buttons named after the point, and do not block checkout: the pickup point can be chosen at checkout.
In the obstacle registry: CIB-013What happened
- Clicked 3 times in a row on the same page without finding a way forward.
- Visited 3 different pages.
Why it stopped“The cart holds Aero Run 2 (EU 42), but Proceed to checkout is greyed out and says a parcel locker must be chosen first. My earlier attempt to open the locker map closed without any selection, and repeating it has no clear path forward, so I'm stopping here.”
Claude Haiku 5.5
The run in numbers
- steps
- 8
- total time
- 0:43
- per step
- 5.4 s
- clicks
- 6
- typed
- 0
- scrolls
- 0
- pages
- 3
- failed actions
- 0
Same store, same week, every model
0 of 5 models reached the checkout in this store this week.
Every step
Is the same obstacle in your store?
The same agent, the same path to the checkout, on your store. Free, in about three minutes, with a recording like this one.
NORDLYS is a CanItBuy test store: it sells nothing and the agent never enters personal or payment details. The agent was driven by Claude Haiku 5.5 through the Vercel AI Gateway, in a real browser, and identified itself as CanItBuyAgent/1.0.