S14Parcel locker on a map
Amazon Nova 2 Lite got stuck in the cart
“I see a list of featured products on the homepage. I will click on the first featured product to go to its product page.”
How far it got
- Store
- Product page
- Size chosen
- Cart
- Checkout
The agent stops at the checkout, before any personal or payment details.
The obstacle in this store
What is in the way
Before checkout the cart asks for a parcel locker picked on a map. The points are markers with no names in the page code, there is no list or search, and “Proceed to checkout” only works once a point is chosen.
How a store fixes it
Show a list of points next to the map with a postcode search, mark the markers as buttons named after the point, and do not block checkout: the pickup point can be chosen at checkout.
In the obstacle registry: CIB-013What happened
- Clicked 4 times in a row on the same page without finding a way forward.
- 4 actions did not work.
- Visited 3 different pages.
Why it stopped“I see a map with parcel locker locations. I need to click on one of the points on the map to select a parcel locker and proceed to checkout.”
Amazon Nova 2 Lite
The run in numbers
- steps
- 11
- total time
- 0:44
- per step
- 4.0 s
- clicks
- 11
- typed
- 0
- scrolls
- 0
- pages
- 3
- failed actions
- 4
Same store, same week, every model
0 of 8 models reached the checkout in this store this week.
Every step
Is the same obstacle in your store?
The same agent, the same path to the checkout, on your store. Free, in about three minutes, with a recording like this one.
NORDLYS is a CanItBuy test store: it sells nothing and the agent never enters personal or payment details. The agent was driven by Amazon Nova 2 Lite through the Vercel AI Gateway, in a real browser, and identified itself as CanItBuyAgent/1.0.